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Consumer Services Specialist
Summary
| Title: | Consumer Services Specialist |
|---|---|
| ID: | 1841 |
| Location: | Remote |
| Department: | Consumer Services and Education 999915 |
Description
Title: Consumer Services Specialist
Location: Remote
Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.
We are actively seeking a Consumer Services Specialist to join our growing organization and help us Nurture What You Love!
This role's primary responsibility will be serve as a brand advocate and will respond to questions, complaints, and comments in a courteous, professional, and timely manner, helping to ensure consumer satisfaction. This role will also contribute to continuous improvement of process in support of cross-functional collaboration and information sharing.
As our Consumer Services Specialist, you’ll make an impact by:
https://companapetbrands.com/careers
Disclaimer: This description is representative only and is not exhaustive of the tasks this position may be required to perform.
#LI-Remote
Location: Remote
Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.
We are actively seeking a Consumer Services Specialist to join our growing organization and help us Nurture What You Love!
This role's primary responsibility will be serve as a brand advocate and will respond to questions, complaints, and comments in a courteous, professional, and timely manner, helping to ensure consumer satisfaction. This role will also contribute to continuous improvement of process in support of cross-functional collaboration and information sharing.
As our Consumer Services Specialist, you’ll make an impact by:
- Receiving and responding to consumer contacts via inbound calls, email, live chats, social media, mail, and other platforms.
- Managing concerns and issues in a friendly, professional, and efficient manner while guiding and educating consumers to resolution.
- Educating consumers in product selection and proper use.
- Supporting communication and information sharing with internal stakeholders (i.e. Operations, Marketing, Technical Services):
- Logging all consumer contacts and case correspondence into CRM software in an accurate and timely manner.
- Contributing feedback and suggestions to process improvements or other opportunities for improving the consumer experience
- Participating in stakeholder discussions or special projects as requested.
- High School Diploma required, some college preferred .
- 1-3 years direct experience in providing consumer/customer support, in the consumer packaged goods industry preferred.
- Proven competency with data management software.
- Excellent written and oral communication skills.
- Consumer-centric approach to all consumer interaction.
- To better ensure for the operational performance and safety of the business and the individual, the ability to understand and follow written and verbal instructions in English is required.
- A growing team making a difference in the lives of pets and pet families.
- Great work/life balance with PTO, paid holidays and more!
- Medical, dental, vision and an employee assistance program to support your well-being.
- 401k with company match.
- Casual work environment with a focus on teamwork.
- Paid parental leave.
- Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.
https://companapetbrands.com/careers
Disclaimer: This description is representative only and is not exhaustive of the tasks this position may be required to perform.
#LI-Remote
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