Title: Order Management Representative
Location: Dallas, TX 
Hybrid: In office Tues-Thurs

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.

We are actively seeking an Order Management Representative to join our growing organization and help us Nurture What You Love!

As our Order Management Representative, you’ll make an impact by:

• Leading the end-to-end management of customer orders, including receipt, entry, validation, and tracking using Electronic Data Interchange (EDI) and internal ERP systems.
• Monitoring truck scheduling by customers and communicating proactively with co-packers to ensure alignment and avoid capacity issues or delays.
• Managing and optimizing outbound logistics, ensuring load planning is cost-effective, timely, and within operational constraints.
• Investigating and resolving customer deductions, chargebacks, and compliance fines, ensuring timely and accurate resolution aligned with company policies.
• Creating and reconciling purchase orders and goods receipts to maintain accurate inventory positions and support service levels.

What you need to succeed:

• Bachelor’s degree or equivalent combination of education and relevant work experience in customer service, supply chain, or logistics coordination (internships and co-ops considered with demonstrated performance).
• 1-3 years of experience in customer service, order management, or related field.
• Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs.
• Strong written and verbal communication skills; capable of influencing and collaborating across functions.
• High level of accuracy, organization, and follow-through.

What we have for you:

• A growing team making a difference in the lives of pets and pet families.
• Great work/life balance with PTO, paid holidays and more!
• Medical, dental, vision and an employee assistance program to support your well-being.
• 401k with company match.
• Casual work environment with a focus on teamwork.
• Paid parental leave.
• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

To learn more about us:
https://companapetbrands.com/careers

Disclaimer:
This description is representative only and is not exhaustive of the tasks this position may be required to perform.
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