Title: Customer Service Representative
Location: Dallas, TX 
Hybrid: In office Tues-Thurs

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.

We are actively seeking a Customer Service Representative to join our growing organization and help us Nurture What You Love!

As our Customer Service Representative, you’ll make an impact by:

• Leading the end-to-end management of customer orders, including receipt, entry, validation, and tracking using Electronic Data Interchange (EDI) and internal ERP systems.
• Monitoring truck scheduling by customers and communicating proactively with co-packers to ensure alignment and avoid capacity issues or delays.
• Managing and optimizing outbound logistics, ensuring load planning is cost-effective, timely, and within operational constraints.
• Investigating and resolving customer deductions, chargebacks, and compliance fines, ensuring timely and accurate resolution aligned with company policies.
• Creating and reconciling purchase orders and goods receipts to maintain accurate inventory positions and support service levels.

What you need to succeed:

• Bachelor’s degree or equivalent combination of education and relevant work experience in customer service, supply chain, or logistics coordination (internships and co-ops considered with demonstrated performance).
• 1-3 years of experience in customer service, order management, or related field.
• Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs.
• Strong written and verbal communication skills; capable of influencing and collaborating across functions.
• High level of accuracy, organization, and follow-through.

What we have for you:

• A growing team making a difference in the lives of pets and pet families.
• Great work/life balance with PTO, paid holidays and more!
• Medical, dental, vision and an employee assistance program to support your well-being.
• 401k with company match.
• Casual work environment with a focus on teamwork.
• Paid parental leave.
• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

To learn more about us:
https://companapetbrands.com/careers

Disclaimer:
This description is representative only and is not exhaustive of the tasks this position may be required to perform.
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